Wireless Over-Ear Noise Canceling Headphones
Product Details
Web ID: 5025562Consistent static
Honestly, the XM3 was way better. I went through two XM4 models with malfunctioning sound quality (booming, static, crackling sounds that gradually became louder) while playing music or simply using the noise canceling feature without music.
Customer review from sony.com
Response from sony.com
Hi GreyEels! Thank you for sharing your feedback regarding your experience with the WH-1000XM5 headphones. We sincerely apologize for the issues you've encountered, especially after having gone through two XM4 models with sound quality problems. We understand how frustrating it can be when a product does not fulfill your expectations. We are continuously working to improve our products and your feedback is invaluable in helping us achieve that. If there's anything specific we can do to assist you further or if you would like to discuss this matter in detail, please don't hesitate to reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for considering Sony products and for your feedback. Sincerely, Estefany
Great sound terrible build quality
I bought these for my wife for Christmas. She really liked them but after about a year the joint connecting the headband to the ear piece broke. This was just outside the warranty period, so we reviewed some videos to learn it is a common issue and follow some tips (e.g., try plastic weld). That worked for a few weeks, then the side broke, so we did the same thing, then it broke again, hence the duct tape. This was normal household wear, and I definitely would expect better from Sony and this price point. They have setup a service via Microland for headband repair, but that is another $150 and I would sooner put that toward new headphones with a different company.
Customer review from sony.com
Response from sony.com
Hello there, Thanks for letting us know about this situation. We sincerely apologize for the inconveniences. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products. Thanks for considering Sony products. Best regards, DiegoV, Sony North America Customer Support
SONY WH1000XM5-Useless for watching movies.
Useless for watching movies. Cannot disable Automatic Gain Control -AGC of source signal. Dialogue volume OK but when characters stop talking volume drops to total silence eliminating all critical background sounds and any mood music. Destroys suspension of disbelief pulling viewer out of movie. Volume continuely goes up and down ruining and wasting all the effort and work by the sound engineer. Gone back to my WIRED Sennheiser headphones.
Customer review from sony.com
Response from sony.com
Thank you for your detailed feedback about your experience watching movies with the WH-1000XM5 headphones. We genuinely appreciate you taking the time to share your concerns regarding audio dynamics, specifically with the perceived Automatic Gain Control (AGC) behavior. Based on available documentation and support resources, the WH-1000XM5 headphones do not have a user-accessible option to disable AGC directly. There is also no indication in the official Sony Help Guides, app settings, or frequently asked questions that would allow users to control or turn off AGC—whether via the Sony | Headphones Connect app or device settings. It’s possible that some of the behaviors you’re experiencing—such as the sudden drop in volume or background ambience—may be linked to features like “Speak-to-Chat” or noise control modes rather than an explicit AGC setting. The Speak-to-Chat function, when enabled, automatically lowers the playback volume when it detects that you are speaking, in order to better hear outside conversations. By default, Speak-to-Chat is turned off, but if you believe it might be activating unintentionally, you can disable it by holding two fingers on the right ear cup until you hear the deactivation voice prompt, or by toggling the setting in the Sony | Headphones Connect app. If you have already checked features like Speak-to-Chat and are still experiencing the issue, you can try to initialize and restart the headset. https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541012.html We understand how important a consistent and immersive movie audio experience is, and how frustrating it can be when audio fluctuations disrupt your viewing. If you have not already, please consider ensuring all headphone firmware and the Sony | Headphones Connect app are updated to the latest versions, as occasional improvements to sound processing and customizations can be delivered through updates. If you would like assistance, our support line is always available to help. You can contact them at: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you again for your honest review. If you have any further questions or details to share, we are here to support you and help you get the most out of your listening experience. Gus, Sony North America Customer Support
Great battery, sound quality, & comfort!!
The best thing about these is the battery life! I use them all the time and only have to charge once a week max. They also charge to full in genuinely 15 minutes which is insane. I bought these almost a year ago now and I am so happy with them. Good quality, durable, good case, very comfortable to wear. They sometimes hurt the top of my head a bit, but only after wearing them for hours on end. Overall, I am very pleased and impressed!
Recommends this product
Customer review from sony.com
Response from sony.com
Hi nora13, thank you for sharing your wonderful experience with the WH-1000XM5! It brings us great joy to hear that you are satisfied with their impressive battery life and quick charging capabilities. These headphones are designed for superior sound quality and comfort, making them a perfect companion for long listening sessions. If you're experiencing some discomfort on the top of your head after extended use, we recommend trying a cushioned headband cover or adjusting the fit to help alleviate that pressure. Thanks for choosing Sony! Best regards, Estefany
Sony WH-1000XM5 Review – The Perfect Companion
As someone who enjoys immersive online gaming, especially on platforms like KLWIN Slot, I was looking for a pair of headphones that could match the intensity, clarity, and excitement of fast-paced games like the Color Prediction Game. The Sony WH-1000XM5 has exceeded my expectations on every level. The noise-canceling feature is top-tier—it blocks out distractions, allowing me to focus entirely on the gameplay and make sharp, accurate predictions. Whether I’m spinning the slots or engaging in the live gaming features of KLWIN, the XM5 delivers crisp audio, deep bass, and a rich soundscape that makes every win feel even more thrilling. Pairing the WH-1000XM5 with the KLWIN app on my phone was seamless. The Bluetooth connectivity is rock-solid, and the battery life is more than enough for long gaming sessions. Plus, the comfort of these headphones means I can play for hours without fatigue. If you’re playing on KLWIN Slot Malaysia, especially in the color prediction games where focus and timing matter, I highly recommend upgrading your experience with the Sony WH-1000XM5. It's not just a headphone—it's a game-changer. https://medium.com/@klwinslot/color-prediction-game-in-klwin-slot-malaysia-ae534f4dcae8
Recommends this product
Customer review from sony.com
Response from sony.com
Hi klwin slot, we are thrilled to hear how much the WH-1000XM5 headphones are enhancing your immersive online gaming. It's fantastic to know that the industry-leading noise cancellation and crystal-clear audio with powerful bass are truly elevating your experience, making every win feel even more thrilling. Thanks for choosing Sony. We appreciate you sharing your positive feedback and recommendation! Best regards, Estefany
🔴🔴🔴🔴🔴sony...ALL I WANTED WAS A REPLACEMENT OR A REPAIR FOR MY HEADPHONES🔴🔴🔴🔴🔴
21JULY25...🔵🔵🔵🔴🔴🔴DO NOT BUY THESE HEADPHONES🔴🔴🔴🔵🔵...1ST SET I PURCHASED BROKE BELOW THE EARPIECE(I DID NOT BREAK THEM!)...I LIKED THEM SO MUCH I BOUGHT A SECOND PAIR...THEY BROKE IN THE SAME AREA (I DID NOT BREAK THEM)...Cost $450...ALSO I WAS VERY GENTLE WITH THE SECOND ALSO...I went over my spend $ limit and I'm using $80 headphones and they DO NOT BREAK IN THAT SAME AREA...ALL I WANTED WAS A REPLACEMENT OR RETURN THEM TO BE FIXED AND SONY DENIED THAT SO I SPENT $900 AND THEY MORE OR LESS TOLD ME "SORRY I'M FOLLOWING POLICY" So are you gonna still buy these HEADPHONES THAT BREAK BELOW THE EARPIECE? AND I just found other examples of people showing the same area break on this REVIEWS PAGE...I'm 74 YEARS YOUNG and on a fixed budget AND GOT NOTHING IN RETURN FROM sony... THEY WERE GREEDY TO TAKE MY MONEY AND SENDING ME 2 PRODUCTS THAT WAS DEFECTED BEFORE THEY ARRIVED...sorry on the caps folks but I'm so upset about this...So my next comment IS NOT FOR SONY but it's for customers reading this. Peace and Stay Safe🔴🔴🔴🔴🔴
Horrible
Nothing but constant issues since I bought them and even after having them replaced. The notorious hinge issue finally happened to me as well. I wish I never purchased them and they are definitely overrated.
Customer review from sony.com
Response from sony.com
Hello Cj2985, Thank you for considering Sony products. We're truly sorry to hear that the hinge on your WH-1000XM5 is damaged. This is certainly not the quality we strive for, and we're dedicated to getting this resolved for you. To provide you with more effective assistance regarding this matter, please reach out to us via email at socialsupport@am.sony.com. We kindly ask that you include the following information in your message: - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: We appreciate your patience and look forward to helping you further. Best regards, -Fred
Like the headphone but not sure if they were new
Headphone works as intended but the packaging I received was dirty and dented. It seemed refurbished because I saw some dust around the headphones so it seemed opened before.I decided to keep the headphones because they work great.
Recommends this product
Customer review from macys.com
Excelente audífonos!
Súper contento con estos audífonos...calidad excelente en todos los sentidos.
Recommends this product
Customer review from sony.com
Response from sony.com
Hola Eliecer, gracias por calificar los WH1000XM5 con cinco estrellas! Nos alegra saber que estas disfrutando de la increible calidad de sonido que solo estos audifonos de primer nivel pueden ofrecer. Gracias por elegir Sony! Saludos, -Jenn.
21JULY25...🔵🔵🔵🔴🔴🔴DO NOT BUY THESE HEADPHONES🔴🔴🔴🔵🔵...1ST SET I PURCHASED BROKE BELOW THE EARPIECE(I DID NOT BREAK THEM!)...I LIKED THEM SO MUCH I BOUGHT A SECOND PAIR...THEY BROKE IN THE SAME AREA (I DID NOT BREAK THEM)...Cost $450...ALSO I WAS VERY GENTLE WITH THE SECOND ALSO...I went over my spend $ limit and I'm using $80 headphones and they DO NOT BREAK IN THAT SAME AREA...ALL I WANTED WAS A REPLACEMENT OR RETURN THEM TO BE FIXED AND SONY DENIED THAT SO I SPENT $900 AND THEY MORE OR LESS TOLD ME "SORRY I'M FOLLOWING POLICY" So are you gonna still buy these HEADPHONES THAT BREAK BELOW THE EARPIECE? AND I just found other examples of people showing the same area break on this REVIEWS PAGE...I'm 74 YEARS YOUNG and on a fixed budget AND GOT NOTHING IN RETURN FROM sony... THEY WERE GREEDY TO TAKE MY MONEY AND SENDING ME 2 PRODUCTS THAT WAS DEFECTED BEFORE THEY ARRIVED...sorry on the caps folks but I'm so upset about this...So my next comment IS NOT FOR SONY but it's for customers reading this. Peace and Stay Safe🔴🔴🔴🔴🔴