WF-1000XM5 Truly Wireless Noise Canceling Earbuds
Product Details
Web ID: 5454917BEWARE!!!!
Stopped working within 1yr. Multiple malfunctions and only sporadic charging. Keeps connecting to my phone, while still in the case with the lid closed. Yes, I did clean the contacts thoroughly. Sony refuses to honor warranty.
Customer review from sony.com
Response from sony.com
Hi JCUnhappy, Thank you for considering Sony products. We're sorry to hear about the issues you're having with your WF-1000XM5 earbuds. This is certainly not the level of quality we strive for, and we are committed to addressing your concerns. To assist us in gathering more information and to work together towards a solution, please email us at socialsupport@am.sony.com. We kindly ask that you include the following details in your message: - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: Thank you for your patience, and we look forward to assisting you further. Best regards, -Fred
Sound great but TEMPERaMENTALly unreliable
I had them replaced after just a few months. Now the LEFT EARBUD cuts out. 🤬 What’s so great about great earbuds if they are super unreliable?
Customer review from sony.com
Response from sony.com
Hi AnotherBob, We're truly sorry to hear you're experiencing issues with your WF-1000XM5 left earbud cutting out, especially after having them replaced recently. That's definitely not the experience we want you to have with our products and we understand your frustration. To try and resolve this for you, we recommend a few troubleshooting steps: -Restart your connected device: Sometimes, a simple restart of the device your earbuds are paired with (phone, computer, etc.) can resolve connectivity issues. -You can perform a factory reset on the earbuds. Please refer to the instructions on this link: https://helpguide.sony.net/mdr/2963/v1/en/contents/TP1000783925.html -Ensure your earbuds have the latest firmware installed via the Sony | Sound Connect app. If after trying these steps, the left earbud continues to cut out, we strongly recommend contacting our technical support team directly at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thanks for considering Sony products and for letting us know about this issue. Best regards, Estefany
Works great for a stationary person
I bought these and used them for a week and had to purchase a replacement as I grew more and more frustrated. First Impressions were amazing; straight out of the box they are amazing the spatial awareness was impressive and they work great for phone calls. Though majority of my headphone use is active use. As in working out, biking, or working outside. Once I started to move these slip out of my ears. They required constant adjusting when running it seemed every 100 yards I would have to reposition them. When performing weightlifting I had to turn all the smart features off as they kept pausing my music. While performing simple things like pushups they would fall out. Not to mention while sitting at my desk at work the left ear bud would skip for about 3 seconds every minute which was driving me up a wall. I really wanted they ear buds to work as they reminded me of my old galaxy buds I used to love but these are not made for active lifestyles. If you are using them for wearing in the office or for flying on plane, I believe they will work fine but if you find yourself using them in active scenarios I recommend to keep looking.
Customer review from sony.com
Response from sony.com
Hi Berry36, We understand your frustration with the WF-1000XM5, especially regarding the fit for active use and the skipping issues during your workouts. That's definitely not the experience we want our customers to have when they're on the go. For active lifestyles like yours – working out, biking, or working outside – we'd recommend taking a look at the Sony LinkBuds Fit. These earbuds were specifically designed with a focus on a secure and comfortable fit during movement. They feature air fitting supporters that help them stay firmly in place, even during rigorous activities like running, weightlifting, and push-ups. Many users find them to be an excellent choice for fitness due to their stability and lightweight design. They also offer great sound quality and noise cancellation, which is a bonus. We believe the LinkBuds Fit would address your concerns about earbuds slipping out and offer a much more reliable experience for your active scenarios. Thanks for considering Sony products. -Eliab
A year review
Aesthetically 5 stars. Overall the experience has been horrible; overall sound quality isn't there, iphone app isnt helpful, and constantly replacing tips --- which aren't made from a quality material and aren't easy to clean. I found that previous in ear expericnes (JBL, Beats, and others) all had quality tips and were cleanable. Once I found tips to replace, different manafacturer, I enjoyed the snug fit of ear piece. I enjoy the shape and design of the headphone in my ear.
Customer review from sony.com
Response from sony.com
Hi peanutbrittle, thank you for taking the time to share your feedback regarding your experience with the WF-1000XM5. We sincerely apologize for any inconvenience you have encountered with the sound quality, the app and the ear tips. Your comments about the ear tips and their material quality have been noted. We recommend trying the following steps to enhance your experience: 1. Ensure that your earbuds are updated to the latest firmware through the app, as updates can improve performance and sound quality. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm5/software/00296561 2. For cleaning, we suggest using a soft, damp cloth to gently clean the ear tips, as maintaining them can improve hygiene and overall comfort. If you require any assistance or have further questions, please don't hesitate to reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for being a valued Sony customer and for letting us know about these issues. Best regards, Estefany
YOU DONT WANT TO HELP
I had the headphones and I lost the right side and bought a replacement and I can't pair them. Then i found out that it was a different firmware, so i try to speak with Support and didn't solve anything. They gave me 2 website of companies that supose to fix that issue but when i call them they say that they can not fix that problem no longer. So i'm very desperate, thank for nothing
Customer review from sony.com
Response from sony.com
Hi Hugod237, thank you for taking the time to share your experience with us. We sincerely apologize for the frustration you've encountered regarding your WF-1000XM5 earbuds. We appreciate your patience as we work to address your concerns. To assist you further, we encourage you to reach out to us directly at socialsupport@am.sony.com with the following information: - Full Name: - Sony.com username: - Telephone Number: - Model Number: - Issue/Concern: Thank you for considering Sony products and we look forward to assisting you. Sincerely, Estefany
Some good some bad
I´ve been using my WF-1000XM5 earbuds for 1 year+ and they have very good sound quality, I´ll say some pros and cons. Con 1: They only come with foam tips, these tips irretate my ears skin, Had to switch, so I use the silicone tips from the XM3 earbuds, cause they don´t irritate my skin so sadly I have less noice canceling. Con 2: When i put them in the case there is no indicator for each earbud, so sometimes one charges while the other does not. Con 3: Compared to some other earbuds the 8 hour playtime is not the longest. while others can last up to and beyond 18 hours. Pro 1: They have ambient sound, And the noice canceling is good. (Altough I don´t get the best noice canceling cause of the foam.) Pro 2: Comfortable in the ears and don´t stick out too much, so they stay inn without falling out while running. Pro 3: They have very good sound quality, when listening to music and phonecalls. Pro 4: Fast charging times when the earbuds are inn the case.
Customer review from sony.com
Response from sony.com
Hi Am sum dude, thank you for taking the time to share your feedback regarding your experience with the WF-1000XM5 earbuds. We are pleased to hear that you enjoy the sound quality and the ambient sound features of the earbuds, as well as their comfort during use. However, we sincerely apologize for any discomfort you have encountered with the foam tips and understand how important it is to have a comfortable fit. Your suggestion regarding the silicone tips is appreciated and we are continually looking for ways to improve our products based on customer feedback. We also acknowledge your concerns about the charging indicators and the playtime compared to other models. If you require any assistance or have further questions, we strongly encourage you to reach out to our technical support team. They are always ready to help and ensure your experience with our products is a positive one. https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones Thank you for considering Sony products and sharing your feedback. Best regards, Estefany
The best ear buds i ever owed
FIrst let's start with the sound quality its amazing the best up to this point Ive ever heard or found in a market flooded with high priced low quality products. Second these ear buds are amazingly comfortable with usable a breeze and easy set. Third the Sony app is also very user friendly with great features for any lifestyle work or play. Well worth the price you pay
Recommends this product
Customer review from sony.com
Response from sony.com
Hello Kreddog69, Thank you so much for sharing your experience with the WF-1000XM5 earbuds! We're very glad to hear that you're enjoying the outstanding sound quality, comfort, and ease of use. It's wonderful to know that the Sony Sound Connect App is enhancing your daily routine, whether at work or play. We truly appreciate your positive feedback and are delighted our products and features have positively impacted your experience. Thank you for choosing Sony! Best regards, -Fred
Do not buy
not satisfied with the product. in just 4 months my one side of my earbud stopped working and then they replaced that and with the new pair of earbuds same issue happened after 11 months and by that time my buds were out of warranty so they couldn't help.
Customer review from sony.com
Response from sony.com
Hi Kevin_s12, thank you for contacting us. We sincerely apologize for the repeated issues you've experienced with your WF-1000XM5 earbuds. We understand how frustrating this must be and we regret that we weren't able to provide a more satisfactory resolution at the time. If you'd like to discuss this further or explore any potential options, please email the below information to socialsupport@am.sony.com so we can better assist you: Full Name: Sony.com Username: Telephone Number: Model Number: Issue/Concern: Thank you for considering Sony products and for bringing this to our attention. Best regards, Stephanie