STR-AN1000 7.2 Channel 8K Home Theater AV Receiver
Product Details
Web ID: 5454871Disturbing issues
I love the features but worried about power by itself & sometimes a loud clunk sound when I power it up
Recommends this product
Customer review from sony.com
Response from sony.com
Hi The donner, Thank you for sharing your honest review. We're sorry to hear that you have an issue with your Sony unit. Please make sure your receiver has the latest software installed. In case there is severe humming or noise, please verify the following: -Check that the speakers and device are connected securely. -Make sure that the connecting cables are not near a transformer or motor. -Move your audio device away from the TV. -If the plugs and jacks are dirty, wipe them with a cloth slightly moistened with alcohol. For additional troubleshooting, please follow the steps from this link: https://www.sony.com/electronics/support/articles/00027601 If you need more information or technical assistance with your product, please feel free to contact us and we'll be more than happy to assist you. You may send us an email at socialsupport@am.sony.com with the following: Name: Username: Model Number: Issue: Telephone Number: Despite your concerns, we're truly delighted that you are enjoying most of the features of your STR-AN1000 7.2ch AV Receiver. Thank you for choosing Sony! -Jess
Excellent product. documentation could be better
I love Sony products and have been a Sony customer for over 50 years. This receiver is a great product but the documentation is somewhat lacking. I have ended up calling Sony multiple times to complete setup. FYI fast setup is great as long as you do not have any issues. Resolution documentation is mostly online and can be contradictory and confusing.,
Recommends this product
Customer review from sony.com
Response from sony.com
Hi SEETACS. Thank you for your feedback and for being a loyal Sony customer for over 50 years. We're delighted to hear that you find the Sony STR-AN1000 receiver to be an excellent product. We apologize for any inconvenience caused by the documentation. Your comments are valuable to us, and we will work on improving the clarity and comprehensiveness of our setup guides. To make things easier in the future, we’d be happy to guide you through any remaining features or provide additional support. Please don’t hesitate to email us at socialsupport@am.sony.com with the information below, as it will help us assist you more effectively. We apologize if you have already provided some of this information during your review or in correspondence with customer service. We simply want to ensure we have the correct details at the time of our communication. Please provide the following information: - Full Name: - Username: - Telephone Number: - Model Number: - Issue/Concern: Thank you so much for trusting Sony! Best regards, Romeo Sony Social Support
Good, but has some drawbacks for me.
Overall, it's a great receiver, but: No video on USB output. Had I known that, I would not have purchased the receiver. The equalizer does not select individual speakers, or change individual frequencies. The remote control has a weak signal, and has be aimed mainly at the receiver, very annoying.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi jercom, Thank you for sharing your feedback on your Sony STRAN1000 AV receiver. We are sorry to hear about your experience and we understand your concerns regarding the USB video output, the equalizer settings, and the remote control signal strength. The equalizer on this model is designed to adjust the overall sound profile rather than individual speakers or frequencies. We appreciate your feedback and will consider it for future product improvements. We understand that a weak remote control signal can be frustrating. Ensuring that there are no obstructions between the remote and the receiver and that the batteries are fully charged can help improve the signal strength. If you have any specific suggestions or features you'd like to see, feel free to share them with us. Your insights are important to us as we work to meet and exceed your expectations. Thanks for choosing Sony! -Sam
High End Hi Fidelity from the lows to the highs
Had another brands AVR that basically would only work with their proprietary app.i returned and decided to buy a Sony that would work with my Bravia 4K Android TV. Set-up was seamless from the internet to the speakers.
Recommends this product
Customer review from sony.com
Great product with cons
I love it great sound, that being said this isn’t easy to set up with surround sound. It taxed my knowledge of electronics. Had trouble getting the rear speakers to work, the manual “ novel “ isn’t that clear to fallow. It took nearly 2 weeks to get it working the way I wanted. However now is working and sounding the way I want I’m in love with it.
Recommends this product
Customer review from sony.com
Home Theater experience on Steroids!
Love it and have only scratched the surface of all my receiver can do!
Recommends this product
Customer review from sony.com
I have a Sony tv so the surround sound pairs 💯
It performs as expected , happy I chose it , I wanted to spend less but caught it in sale so I can’t complain
Customer review from macys.com
If you are not good on your own this isn’t for you
The directions were of no help and even the settings used once attached to the tv explained noting either.
Recommends this product
Customer review from sony.com