K55XR80 BRAVIA 8 55" 4K OLED Smart TV (2024)
Product Details
Web ID: 5215605Difficulties
Sound and picture excellent, BUT... I need it to be simple to operate for a 90 year old. Fine if the TV starts in previous mode, but if it displays anything but the HDMI input, she's hosed. I need it to start WITHOUT giving me the latest offers! Second...I TRIED to download a manual from the Sony site, but it's borked. Trying to get it to show more to display my model is a no go, calling tech support outs me in a endless loop. This is a part of the user experience I am not enjoying.
Customer review from sony.com
Disappointed
I am disappointed in the TV sound system. I was led to believe via Sony and other YouTube videos that it would rival my older Sony/Bose surround system. Not even close. So far the picture quality is good and the apps work nicely. It will take a while to really check the whole package out.
Customer review from sony.com
Response from sony.com
Hello TGC51, Thanks for your candid feedback. We're sorry to hear that the Bravia 8's built-in sound didn't meet your expectations when compared to your dedicated Sony/Bose surround system. We understand that a full surround sound system is designed to provide an expansive, cinema-quality audio experience, while the Bravia 8 is equipped with our Acoustic Surface Audio+ technology to create a sound that comes directly from the screen. We're glad to hear you're enjoying the picture quality and app performance! For an audio experience that can better match what you're used to, the Bravia 8 is designed to seamlessly integrate with our BRAVIA Theater soundbars, like the BRAVIA Theater Bar 9, for a more immersive and powerful soundstage. If you'd like to explore options, our support team can help you find a great match at https://electronics.sony.com/contactus Thanks for choosing Sony! Sincerely, Jenn | Sony Social Media Team.
A good tv but ….
This is my second version of this tv. First one was received and, after professional installation, the first one was found to be cracked. Tried to purchase a replacement but was told model was no longer available! Was forced to find another vendor who was able to locate another example and install it a week later. New one now finally working but was disappointed with original vendor support. This is my sixth Sony tv plus lots of other Sony devices such as DVD and receivers.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi Knelle, thank you so much for sharing your feedback and for being such a loyal Sony customer over the years—we truly appreciate your continued trust in our products. We’re genuinely sorry to hear about the difficulties you faced with your initial TV delivery and the inconvenience of having to source your replacement from another vendor. We understand how frustrating and disappointing this experience must have been, especially given your long-standing relationship with Sony. We’re glad to know your new TV is finally up and running, but we regret the challenges you encountered along the way. Your comments are important to us, and we’ll ensure this feedback is shared with the appropriate teams so we can continue to improve both our products and the support you receive. If there’s anything further we can do to help or if you have questions about your K55XR80 TV, please don’t hesitate to reach out. Thank you again for your loyalty to Sony—we value your input and hope your current TV brings you many years of enjoyment. Best regards, Gus, Sony North America Customer Support
Great TV !
We bought this TV not even a week ago and we are enjoying it immensely. There are so many options to watch and the viewing experience is so pleasurable. It has a high-quality picture and reliable smart features.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi Rich11, thanks for sharing your wonderful experience! We're thrilled you're impressed with the magnificent picture quality of the Sony - BRAVIA 8. Our OLED screen individually and expertly controls over 8 million self-illuminating pixels, turning each one on or off to dark and light for deeper blacks and more dazzling colors. And with support for Dolby Vision and Dolby Atmos, it delivers a real cinematic experience! Thank you for choosing Sony. Best regards, -Dominick
Sony OLED
Best tv ever !!! Great picture, sound and features !
Recommends this product
Customer review from sony.com
Response from sony.com
Hi Dant601, thank you so much for the fantastic review! We're honored to hear that you're loving your new Sony - 55" BRAVIA 8! With its vibrant OLED picture, advanced processing, and immersive sound, the K55XR80 is designed to deliver an authentic cinematic experience right at home. Thank you for choosing Sony, and we hope you continue enjoying your new set! Best regards, -Dominick
Great Picture
Vibrant color … good sound.. easy setup… the thinnest tv I have bought
Recommends this product
Customer review from sony.com
Response from sony.com
Hi Shore tv, it is truly wonderful to know that you are so impressed with our new BRAVIA 8 TV! We're thrilled to hear that the vibrant colors and good sound quality are standing out and that you found the setup process easy. The BRAVIA 8 delivers stunning visuals with its OLED panel for deep blacks and lifelike colors. Thank you for choosing Sony and for sharing your fantastic feedback! Best regards, Stephanie
Sony
When in doubt, trust a Sony. My old Sony beats everything I compare it to.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi Al85, thanks for your 5-stars review! We are very glad to hear that you continue to trust Sony for your home entertainment! It's fantastic to know that your previous Sony TV set such a high standard and we're thrilled that you chose to experience the latest in Sony's visual innovation. With the BRAVIA 8, you'll experience incredible picture quality with deep blacks and vibrant colors thanks to its OLED display and advanced processing, bringing your favorite content to life like never before. Thank you for choosing Sony and for your continued loyalty! Best regards, Alejandra
Gorgeous
We are so pleased with this tv. Gorgeous picture, great sound, easy set up, ease of use...all the things. A wonderful tv.
Recommends this product
Customer review from sony.com
Response from sony.com
Hi there, Thank you for the fantastic review! We are truly heartened to learn that your BRAVIA 8 is checking all the boxes–from the gorgeous picture and great sound to the easy setup and overall use experience. It means a lot to us that you're pleased with your new TV, thanks very much for choosing Sony! Sincerely, Jenn.