HT-S60 BRAVIA Theater System 6 5.1-Channel System
Product Details
Web ID: 5657156Not a great product, even worse customer service
When I tried this unit in store I was blown away by how good it sounded, and it does sound good… when it’s working. After owning the system for nearly a month, the amp for the rear sub woofer started having issues where one channel just stopped working. For a system one month old, that is absolutely unacceptable. Ok fine, that is what warranty is for right? lol yeah right I file the claim, get the label, send it back. All pretty routine. Fast forward 2 weeks, there’s been little to no communication, so I decided to follow up. It turns out, Sony contracts warranty work to a third party called encompass, and surprise surprise… they can’t locate my unit. Long story short, I reach out to Sony directly, only to be told “we need you to send back the ENTIRE system for diagnostics, here’s another label”. They waited 2 weeks to tell me they basically have done nothing, and I need to package up this behemoth system, which would also put me without any audio for god knows how long. Needless to say, I’ll be sending back the entire system alright, but it’ll be in exchange for a Samsung. Get your S**t together Sony, this is unacceptable for a company of this size and stature.
Customer review from sony.com
Response from sony.com
Hello there, Thank you for considering Sony products. We sincerely apologize for the difficulties you've encountered with your HT-S60 system, as well as the challenges you've experienced during the warranty process. This is certainly not the quality or service we aim for, especially with a new unit. To facilitate a more effective resolution, we encourage you to contact us directly at socialsupport@am.sony.com. Kindly include the following information in your email: - Name: - Sony Username: - Model Number: - Description of the Issue: - Telephone Number: We appreciate your patience and look forward to assisting you in getting this resolved. Best regards, -Fred
New home sound system
The design is so clean and sleek. Was definitely excited to receive and put this together to start a new sounds system at home. The instructions are good to follow and installing was fun and a good set up. Simple remote control, that needs batteries. The sounds quality was superb and amazing. Got loud when needed and made listening enjoyable. Thank you
Customer review from influenster.com
Response from sony.com
Hi lovelylia24_7510, thank you for your kind words! It brings us great satisfaction to hear that you are pleased with the HT-S60. We're thrilled that you found the design clean and sleek and that the setup was enjoyable for you. The superb sound quality truly enhances your listening experience, and we're glad to hear it fulfill your needs. Thanks for choosing Sony! Best regards, Estefany
Very sleek and strong device
The design is very sleek and modern, it fit well with my living room. I love how easy it was to install it with just a few plugs into the system. The connectivity was strong and effective! Sound quality is very nice and I enjoyed listening to my favorite album of all time to test it out. This is a very quality product and I believe Sony has outdone themselves with this set.
Customer review from influenster.com
Response from sony.com
Hi camy4_6397, thank you for your kind words! We are truly honored to hear that you are pleased with the sleek and modern design of the HT-S60 and that it complements your living room so well. It's great to know that the installation process was straightforward and that you experienced strong connectivity. The sound quality is indeed impressive, and we’re thrilled to hear you enjoyed listening to your favorite album. The HT-S60 features advanced audio technology that brings your music to life, ensuring an exceptional listening experience. Thanks for choosing Sony! Best regards, Estefany
Grey crystal clear sound
Just moved and have to reset it up but it’s been amazing this far. The quality of the structure and sound is amazing. The design is sleek and very very cool. For the money I do t know if there’s a better sound system. My e something comparable but I’m very happy to receive this and have the opportunity to review such an amazing item
Customer review from influenster.com
Response from sony.com
Hi there, It's fantastic to know that you find the quality of the structure and sound amazing, and that the design is sleek and cool in your new space. We truly strive to deliver an exceptional audio experience, and your feedback confirms we're hitting the mark. We appreciate you taking the time to share such a positive and enthusiastic review. Thank you for choosing Sony. -Eliab
Life changing, I can't watch TV or movies any othe
The Sony Bravia Theatre System 6 was life changing for us. We can't watch TV or movies any other way now. It's powerful and immersive sound really takes you inside what you watching and experiencing. You can hear and feel everything coming from all around you thanks to the sound bar, rear speakers, and sub woofer!!! I love the remote, which is easy to use. The app has even more controls that are also easy to use. Both of these make night watching easy and enjoyable in case people in the home are sleeping. I think this system is so worth it! We can't wait to come home and watch movies and even listen to our music from apps on the TV. My only complaint was about set up. It was very easy to scan and start set up and complete it for the system. However, as far as the settings for my TV, it didn't explain that so I had to play with it a bit to get that to work. My TV is compatible, there were just no instructions or guidance on what to do. Once it was set up, the experience began and now I'm looking to upgrade my TV! I'm thinking Sony Bravia to go with this system! I love this system so much and so does my daughter! Everyone I have shown has been blown away!
Customer review from influenster.com
Response from sony.com
Hi kristys6af1_7999, thank you so much for your wonderful feedback! We are truly honored to hear how the Sony Bravia Theatre System 6 has transformed your viewing experience. The powerful, immersive sound truly enhances every moment, allowing you to feel as if you’re part of the action. We’re thrilled to know that the ease of use of both the remote and the app has made your movie nights enjoyable, especially in a household where others may be sleeping. Your feedback regarding the setup instructions is invaluable, and we appreciate your patience in getting everything just right. If you’re considering upgrading to a Sony Bravia TV, we’re confident it will complement your theatre system beautifully and elevate your entertainment experience even further. Thank you for choosing Sony! Best regards, Estefany
Easy to setup but outstanding quality
The Sony BRAVIA Theater System 6 delivers a seamless setup and stellar audio performance. Simply connect the HDMI and power cables, download the BRAVIA Connect app, and follow the intuitive on-screen guide. The wired rear speakers, while a slight hassle for placement and cable management, don’t detract from the exceptional audio quality. The user-friendly remote and app controls, paired with the subwoofer’s clear indicator lights make operation a breeze. This system is a standout choice despite the wired design.
Customer review from influenster.com
Response from sony.com
Hi there, Thanks for the detailed review and the 5-stars rating! We could not feel happier to hear how much you are enjoying your Sony BRAVIA Theater System 6! It is delightful to hear how much you are taking advantage of the sound quality and the features it comes with! Including a subwoofer and rear speakers, and with support for Dolby Atmos® and DTS:X®, movies will explode with powerful, immersive surround sound. Ready to entertain? Energize your next party with room-filling multi-stereo sound! Thanks for choosing Sony, we really appreciate the preference! Best regards, DiegoV, Sony North America Customer Support
Awesome system
Really great speaker system! The sound quality is amazing and the speaker quantity is perfect. I love that you can control the voice enhancement through the app and also put it into night mode. My dad loves to watch action movies on the weekends, and on nights that I have to sleep early, night mode really brings down the booms and explosions. The only thing I wish it had was a small screen on the soundbar that would reflect volume level and what input the speakers are on, without having to get on the app.
Customer review from influenster.com
Response from sony.com
Thank you for sharing your detailed feedback on the HT-S60 soundbar. It's wonderful to hear that you're enjoying the impressive sound quality and appreciate features such as voice enhancement and night mode—especially how night mode helps keep your evenings quieter when needed. We're glad the system is enhancing your family's movie experiences. Your suggestion for a display on the soundbar to indicate volume level and input selection is very insightful. Feedback like yours is extremely valuable, as it helps us understand user needs and informs future product development. While the current model relies on the app for these settings, we recognize the convenience that an onboard display would provide. We have shared your suggestion with our product team for consideration in future updates. Thank you again for choosing Sony and taking the time to share your experience and ideas. Best regards, Gus, Sony North America Customer Support
Immersive surround sound
Love this system! So easy to install and connect and looks great with my tv and living room setup. The sound quality is amazing- true surround sound.
Customer review from influenster.com
Response from sony.com
Hi there! Thank you for your kind words! We are truly wonderful to know that you love the HT-S60 system. Its user-friendly installation and sleek design make it a perfect addition to any living room. Plus, its impressive surround sound truly enhances your viewing experience. We appreciate your feedback and are delighted that you are enjoying your new setup! Thanks for choosing Sony! Best regards, Estefany