Women's Justin Lug Loafer Pumps
Product Details
Web ID: 4458925Disappointed with Product Quality and Customer Ser
I am writing to express my deep dissatisfaction with a pair of high-heeled shoes I purchased from your brand in August of last year. These shoes were bought for a special occasion (not daily wear) at a cost exceeding $200. Despite minimal use, I recently noticed a significant split in the right shoe, rendering them unwearable. When I contacted your customer service team to address this issue, I was informed that the 90-day return policy prevented any meaningful resolution. While I understand policy limitations, I find it unreasonable that a premium product would deteriorate after only a few wears. The offer of a 20−30 gift card feels dismissive, especially given the investment I made in your brand. I kindly request a fair and appropriate solution, such as a repair, replacement, or partial refund, to rectify this situation. As a customer who trusted your brand for a high-quality product, I hope you’ll prioritize resolving this matter to restore my confidence.
Great color
Cute and comfy
Recommends this product
perfect high heel shoes
i have been waiting for this kind of shoes for ten+ years: solid high heel, solid, protective sole, comfortable and beautifully designed; purchased black, olive, grey
Recommends this product
Customer review from macys.com
uncomfortable
very uncomfortable
Customer review from macys.com
Quality not as expected
Sadly I returned these shoes. The fit was a little large and the quality was not as expected. The product page says leather upper but it is actually synthetic and quite shiny/cheap looking. The chain detail is also plastic. Was expecting better quality
Quality shoe
Really well made; very comfortable fit
Customer review from macys.com
Cute if you like glossy look.
This are shiny patent like material. No matt black as in the photo.
Customer review from macys.com
Cute
These shoes are very stylish and comfortable. They can be worn all day without blisters.
Recommends this product