Silvercap 14-Piece Knife Block Set
Product Details
Web ID: 1584110Great knives
Knives are great quality for a great price
Recommends this product
Customer review from macys.com
Balanced and attractive
Terrific knife set. Balanced weight, making handling them comfortable. Attractive block for easy access when cooking.
Recommends this product
Stay away from micro serrated blades.
Received these knives as a gift from my son after commenting on how much I thought his Henckels knives were some of the nicest knives I had seen. The difference is that his knives were not the micro serrated variety and he (erroneously) purchased these for my wife and I. These knives may work for some, but I find that the micro serrations just rip the meat in most cases. The large knife is near useless as a carving knife. I am not sure what the usage was designed to be. In any case, stay away from the micro serrated blades and go for the regular blades.
Customer review from Zwilling.com
Response from Zwilling.com
Thank you for sharing your feedback with us. We're sorry to hear that the Silvercap 14pc, Knife block set, didn’t meet your expectations. The Silvercap Knives micro serrated edge never needs sharpening and will effortlessly slice through even the thickest cuts of food using a sawing motion. While we know that not every style will work for every person, which is why we have so many different styles and series of Knife Block sets to choose from. We appreciate all reviews, and we will certainly forward your feedback to the appropriate brand management team. If you have any questions, please do not hesitate to reach out to us by email at hello@henckels.com Our dedicated consumer service team will respond as quickly as possible!
All serrated
We really like the J.A. Henckels brand, so we were disappointed when these knives arrived and realized that every knife is serrated. They are terrible and impossible to cut through tougher foods such as potatoes. The description is misleading as it only describes one knife as being serrated. We ended up returning the set.
Customer review from macys.com
Response from Zwilling Customer Support
Hi Liz, thank you for sharing your experience with us. We're so sorry to hear you were disappointed with the Henckels International Silvercap 14pc Cutlery set. The Silvercap Knives feature a micro-serrated edge, so the blades never need to be sharpened. This is stated lower on the Page.
However, this is certainly not the experience we want for our valued customers and thank you for bringing this to our attention. We have forwarded your feedback to the appropriate brand management team. We hope that you will consider giving our brand another opportunity in the future. Sincerely, Henckels
Knives
Rec’d these after having another set of HENCKELS for yrs. These faded terribly after being washed once. Returning them very disappointed.
Customer review from macys.com
Response from Zwilling Customer Support
Hi Debbie R, Thank you for your review and for your feedback. We sincerely apologize for the experience you’ve had with our Henckels International Silvercap 14pc Cutlery Set. We strive to deliver high-quality products, and it’s disappointing to hear that this one did not meet your expectations. We would like to note that this is not a common issue. At Zwilling we stand behind the quality of our products and your satisfaction is our highest priority. If you wish, please feel free to reach out to our website and support center. Your satisfaction is important to us, and we’re here to help. The Zwilling Team, Consumer Relations
Do NOT purchase! Cut sideways & very dull
The worst set of knives I have ever used. They do not cut straight. They are so dull and slip off of everything you try to cut. Do not waist your time or money. Awful!
Customer review from Zwilling.com
Response from Zwilling.com
Thank you for your review and for your feedback. We are sorry to hear about your experience. Our Silvercap knives feature a micro serrated edge, that will never need sharpening and will effortlessly slice through even the thickest cuts of foods using a sawing motion. Serrated blades are great for foods with a tough exterior and soft interior like tomatoes, sausages, and rolls. Silvercap is loved by many. We strive to deliver high quality products, and it’s disappointing to hear that this one did not meet your expectations. If you have any questions, please do not hesitate to reach out to our consumer relations team by email at hello@zwillingus.com they will happy to assist you.
Knives
Nice knife set
Customer review from macys.com
great little set for the price
I'm very happy with this knife set. The block is nice wood and has a small footprint. The knives have a nice weight to them and are comfortable to use. This set is very much worth the price.
Recommends this product
Customer review from Zwilling.com