Reserve Medium Exp Journey Suitcase
Product Details
Web ID: 5269185Hartmann never disappoints
This is the perfect carry on. I love the attention to detail.
Recommends this product
Customer review from shop.hartmann.com
Unique and functional
Great piece of luggage. Functional. Unique. Love it
Recommends this product
Customer review from shop.hartmann.com
New Luggage
Great quality and style. Excellent value. Survived first vacation.
Customer review from shop.hartmann.com
Less than 3 months
Less than 3 months ans the zipper broke, I was only able to close the bag with one zipper the other zipper handle ks gone-
Customer review from shop.hartmann.com
Response from shop.hartmann.com
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Horrible quality
I bought this trunk and on the 2nd trip the zipper failed. I barely made it home with my clothes intact. Samsonite basically said too bad, we wont stand behind the product. Premium price not premium warranty after the sale.
Customer review from shop.hartmann.com
Response from shop.hartmann.com
Hello, thank you for taking the time to provide this feedback. Making sure our customers are supported and satisfied with their purchases is extremely important to us, so we're sorry to hear that didn't come through in your experience. We will reach out shortly to follow up and ensure you get the support you need.
Doesn’t hold up under airline luggage handline
We bought the extended journey reserve trunk and loved it upon receipt. Great for packing for long trip and looked beautiful until we used it the first time. It didn’t fare well with airline treatment and the Hartman logo and stripe at top got totally ruined by the luggage handlers and/or machines. We were so disappointed because we paid a premium for this and expected it to last for years and not look old and broken after first use.
Customer review from shop.hartmann.com
Response from shop.hartmann.com
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Pam
Excellent service! Love the product and the attention to detail
Customer review from shop.hartmann.com
Hartmann Quality and Excellent Design
Attractive and well designed. The leather trim appears upscale and stylish. Packing options and the packing cube make packing easy. Roller wheels move freely and the multi-position handle assures a comfortable movement experience.
Customer review from shop.hartmann.com