360 Vis Nav™ Robot Vacuum
Product Details
Web ID: 5260733Navigation system is terrible. All over the place, no plan, nilly willy
Customer review from Dyson
Response from Dyson
Thank you for sharing your feedback. We are sorry to hear that the navigation system has not met your expectations. We understand how important precise and efficient navigation is to your overall experience, and we sincerely appreciate you bringing this to our attention. At Dyson, our goal is to deliver intelligent technology that operates with purpose and consistency. We regret that this has not been your experience, and we would be pleased to explore solutions, whether by reviewing your product’s setup or offering tips to help optimize its navigation performance. Please feel free to contact our customer support team or email us at askdysonus@dyson.com. Your feedback is invaluable as we continue to improve our products and services. Wishing you continued health and happiness
Great so far!
I really love it so far, it does seem to have a probelm docking, so I usually dock it myself!
Recommends this product
Customer review from Dyson
Work in progress
I have been using the Dyson for about a month now and I see that it is still learning and when there are obstacles that can not be negotiated I just leave a restriction around the dining table because of the claw foot the sensors need to be cleaned because of dust and its interesting that the sensors need that much maintenance
Customer review from Dyson
Disappointed
Was great until it ran over a bit of liquid then stopped working. Really disappointed
Customer review from Dyson
Response from Dyson
Thank you for your review. If you wish to discuss this further or need additional assistance, please don't hesitate to contact us directly on our support page at: https://www.dyson.com.au/dyson-support. We're here to help and want to make sure your concerns are addressed promptly and effectively.
Disappointment
This vacuum has been a disappointment for four family. The vacuum has not been able to create a map as well as precious robot vacuums. It is unable to return to the dock and typically the battery dies while it is looking for the dock. The vacuum itself cleans well. I am just having issues with navigation and sensors and getting the robot to the correct locations. Dyson makes great vacuums but the technology here is lacking compared with similar items.
Customer review from Dyson
Response from Dyson
Hello, thank you for sharing your experience with the Dyson 360 Vis Nav. We are glad to hear the cleaning performance has met expectations, but we are sorry for the frustration caused by navigation and docking issues. Your feedback is important and helps us improve our technology. Please feel free to email askdysonUS@dyson.com in the Subject Line please include: "Dyson Review" for prompt attention to this matter.
Sunny saved my sanity.
I’m not sure why this is coming up under refurbished, ours is not. It’s new. We’ve had this vacuum for approx 6 months or so now and it’s saved my sanity. While our household are working and leading our super busy lives, Sunny (that’s our little vacuums name) potters around the house making sure the floors are clean before we get home. I have it set so that Sunny works every day, whether we are home or not. You set and forget! It’s so easy on the app to map, to set a weekly roster of cleans, to do a seperate or extra clean if you need it, it’s just amazing. It’s been a fantastic investment. I should mention the auction is second to none, fantastic. We have two white chinchilla Persian cats so there is super fine white hair constantly, but between the roller on the front and the great suction my black (yes I agree, the most ridiculous color carpet with white pets) carpets always look clean. It’s so easy to empty when it’s done cleaning, or inbetween if needed, and the de-fluff and clean the roller. The filter is easy to take out and clean too. The only thing I seem to constantly have come up is the sensors, they are very sensitive and are always coming up with ‘they need a clean’. If they aren’t clean, it can stop functioning well and get a little lost. It does have to recharge a couple of times to get the whole house done (fairly large 4x2) but I’m at work so it doesn’t bother me at all, and recharge seems fairly quick anyway. I really love Sunny. He keeps my home clean, he has saved my sanity (I don’t have to argue with teenagers as much any more), and I don’t know how I ever survived without him. I haven’t had one before and don’t have another brand etc to compare it to, but I also am so completely happy with the clean that it does and ease of use that I’d easily buy another Dyson when the time comes.
Recommends this product
Customer review from Dyson
Response from Dyson
Thank you for your review. It's heartwarming to hear how Sunny has brought peace, cleanliness, and convenience to your daily routine, especially with pets and a busy household! Your story beautifully captures the value of smart automation and thoughtful design. Feedback like yours is truly inspiring.
My house is very clean
This robot vacuum has exceeded my expectations in getting the house clean. I love how clean it gets things. I'm fine with its navigation, it is getting everything clean, not really missing spots and doing it on 1 charge. I was told they did a software update to improve the navigation and it seems like that was mostly successful. It does go over a few places more than once when it doesn't need to. A helpful feature that would make it easier to use would be a notification when it is 2/3 full so that we know when to empty it.
Recommends this product
Customer review from Dyson
Loud, doesn’t do corners well, 6+ hours to do my 2br , 1 story house, needed three charges to finish
Customer review from Dyson
Response from Dyson
Thank you very much for sharing your experience. We are grateful that you have chosen Dyson for your home cleaning needs, and we sincerely appreciate your feedback, it plays a vital role in helping us improve our products and services. We are sorry to hear that the noise level, corner-cleaning performance, and battery life have not met your expectations. We understand how important quiet operation and thorough coverage are for a comfortable and efficient cleaning experience. Requiring multiple charges to clean a two-bedroom space is certainly not the experience we aim to provide. We would be happy to explore ways to enhance your cleaning routine. This may include sharing usage tips, helping you optimize your device settings, or reviewing options to extend battery life. Please do not hesitate to contact our customer support team for personalized assistance. Your insights are truly appreciated and help guide our ongoing efforts to refine and improve. Should you have any further questions or feedback, you are welcome to email us at askdysonus@dyson.com. We wish you continued health, happiness, and satisfaction with your Dyson products.