PureFlavor 14-Cup Coffee Maker KF5650
Product Details
Web ID: 4139293Terrible product
Terrible coffee maker - lasted 5 months before it failed with E1 code error.
Customer review from braun.com
Response from braun.com
Thank you for your feedback, Melzz! We're sorry that your unit is displaying the E1 error code, and we will gladly assist you. Please feel free to chat with a Live Expert at: https://www.braunhousehold.com/en-ca/contact-us - so we can further assist you. We value you as our customer and look forward to resolving this matter promptly.
good but not for long
Bought it just over a year ago. Last time we made coffee we could smell something burning like rubber, next day we get an E1 code
Customer review from braun.com
Response from braun.com
Thank you so much for your feedback, Louis. We're sorry that your unit is displaying the E1 error code. Please note that this unit includes a 3-year warranty coverage. Please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support - click to chat at the bottom right. We value you as our customer and look forward to resolving this matter promptly.
Instruction manuals stink
Hope all Braun user manuals are better the mine. Makes good coffee, but instructs stink. How to set the clock shows the flashing clock but not how to advance the time. Without that setting auto-on is useless. Makes good coffee manually though
Customer review from braun.com
Response from braun.com
Hello Edub, Thank you for sharing your feedback. We really appreciate it. We're glad to hear that you're satisfied with your Braun coffee maker. We apologize for the trouble you've had with the user manual, especially regarding the clock and auto-on features. Please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support - click to chat at the bottom right. We value you as our customer and look forward to resolving this matter promptly.
Decent Coffee Maker
Makes good quality coffee, easy to use and looks nice on your countertop!
Recommends this product
Great coffee maker. Works great.
Excellent coffee!! I love it. Has several options.
Customer review from braun.com
Water Measuring Numbers Came Off of Carafe
Bought this Braun coffee maker 2 months ago and the measuring water numbers and lines have washed completely away. I use a sharpie to draw the lines now. Makes excellent coffee though!
Recommends this product
Customer review from braun.com
Great until it had a meltdown
We have been using this coffee maker for about 1.5 years. Easy to use, the 14 cup capacity is nice because it's needed on the weekends, "clean" seems to be required frequently but it's relatively easy to do. Make a nice cup of coffee and the warming plate keeps the coffee hot. Unfortunately this morning the unit had a meltdown. After it was done brewing, it beeped and we enjoyed our coffee as usual. When I went back for my second cup, there was the smell of melting plastic and error code E3 flashing. The top of the unit was very hot. I unplugged it and put some water into the reservoir. When I plugged the unit back in and turned it on, 'Clean' was flashing so I prepped and started a cleaning cycle. 'Clean' flashes slowly for a minute and then the unit turns off. The reservoir smells of burned plastic.
Customer review from braun.com
Response from braun.com
Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-888-335-6644.
Junk
First one almost started on fire and now the second one the handle on the carafe broke so I replaced the pot from the burned one and now it’s broke to!
Customer review from braun.com
Response from braun.com
Hello, Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. We would appreciate the opportunity to speak with you and assist you in correcting this issue. Please contact us Monday through Friday between 9 a.m. and 8 p.m. at 1-877-977-3578.