AI Ultra 2-in-1 Robot Vacuum and Mop with XL HEPA Self-Empty Base
Product Details
Web ID: 5494948Bad
How is it possible that in less than a year. The vacuum cleaner stopped working. And ask me to change some sensors that they don't provide you with. I sent countless emails and I haven't had a response.
Customer review from sharkninja.com
Response from sharkninja.com
Hello Marcel, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Shark Matrix not working. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you. Kind regards, Shark Clean
New Shark with Tower
So far I’ve had it for a few weeks and it’s amazing
Recommends this product
Customer review from sharkninja.com
Very loud
This is a replacement from sShark, and is much different than the one I had. Very loud, and does not vacuum as well as my previous robot. Also very hard to add rug area sizes . Previous robot allowed you to put size in. This one , it just adds a large block, and it's difficult to guesstimate. Not sure I will get another one for this price.
Customer review from sharkninja.com
Unreliable machine
My unit is 8 months old and has broken 4 times. The mop bin has broken twice and the pod twice - all through no fault of my own, just normal use (nothing was dropped or used aggressively, etc). Every time you call for a warranty you are charged for the replacement parts. I bought a Shark robot because I loved the brand with other products but will never recommend or buy a new Shark robot again. It has been a hassle and unreliable.
Customer review from sharkninja.com
Response from sharkninja.com
Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you were having trouble with your Shark Matrix Plus 2-in-1 Robot Vacuum. We will absolutely share your feedback regarding the warranty policies with the relevant teams internally. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-427-5127. Kind regards, Shark Clean
Great Device
The improved design of this Shark model make a huge difference. The robot's dust cup is thoroughly emptied when it returns to dock. This requires much less hands-on interaction with the system. The mapping process has improved significantly from my previous model. It took little time to create an accurate initial map. Adding No-Go Zones and general map editing works very well.
Recommends this product
Customer review from sharkninja.com
Great on pet hair!
I really would rather leave 4.5 stars but it’s not an option. I bought this a few weeks ago because we have a Golden Retriever that leaves huge furballs! This thing is remarkable at picking up fur and dust. Even does a pretty good job of getting in corners. Watch out for loose cords. This thing will find them! The mop feature does good. I only tried once because you have to refill the reservoir too many times. But for a spot clean, the mop does good! But because of this mop issue, I am putting it down to 4 stars.
Recommends this product
Customer review from sharkninja.com
Vacuum and mop were great
This finally went on sale so I took advantage of it and grabbed it very happy. What one a few years ago still have it runs great I know I bought the second one with a mop.. if you have animals, trust me this helps out a lot cleans thorough washes great!! Still trying to figure out the map, but I’m getting there slowly works good.
Customer review from sharkninja.com
Great on Floors, Terrible at Survival Instincts
Mixed Review – Needs a Firmware Therapist I live in a pre-war factory-style condo with drop-down window wells and slightly uneven floors — and this vacuum is… confused, to say the least. First, let’s talk about the Shark. It is not, in fact, a shark. It’s more like a well-meaning but slightly lost pet. We’ve woken up multiple times genuinely thinking someone had broken into the apartment because of the strange, erratic movement and bumping around it does in the middle of the night. It’s oddly terrifying. Second — the “cliff sensor” clearly doesn’t understand cliffs. We have deep-set drop-down windows, and rather than sensing the ledge, this thing will hurl itself off like it’s reenacting a tech version of Thelma & Louise. I’ve witnessed what I can only describe as near-sharkacide on a daily basis. Even more baffling, it avoids harmless objects like a letter or shoe… but not an actual drop. That said, I have to give credit where it’s due: when it’s on a flat, level, wood floor? This thing is magic. It’s shockingly thorough, doesn’t miss a spot, and the suction power is very effective. For anyone living on one level with minimal weird architectural features, it’s a dream. But for anyone with a slightly funky floor plan or, you know, windows from 1905? Proceed with caution. Or invest in bumpers and a babysitter.
Recommends this product
Customer review from sharkninja.com
Response from sharkninja.com
Hello Chris, Thank you for taking the time to leave a review. We're so sorry to hear that you were having trouble with your Shark Matrix Plus 2-in-1 Robot Vacuum & Mop. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any further assistance with your product, please don’t hesitate to reach out to our team at 1-855-427-5127. Kind regards, Shark Clean